FAQ

WHY CHOOSE US ?
· One-stop surf products manufacture, including isup, inflatable kayak, spa tub, inflatable air track,
· jetboard, efoil and all kinds of accessories such as surfboard leash, deck pad, fin, surfboard SOX, etc.
· More than 50 different molds for all surfboard, save your money to make new mold.
· More than 2000 pcs pads/leashes and other full rang of raw materials with our logo or non logo in stock for your quick sample testing
· Professional measurement of each mold, photos and videos to support you build brands quickly.
· Quality EVA material with standard hardness, thickness and high quality adhesive.
· Free Design to offer mock up, QC team offer photos and videos before production.

[ISUP]

Question 1:Why choose us?

A:1. 10+ years manufacturing SUP&SURF products

2. Best service

3. Best material

4. Free design service

5. Full series SUP accessories

Question 2: Can you customize sup board according to customer’s design?

A: Yes, we can make board according to customer requirements, such as size, color, shape and graphic exactly.

Question 3: Is sample available?

A: Yes, sample can be sent for checking before bulk production.

The production time for sample is about 7 days, and we will ship samples by express (FedEx, TNT, DHL etc.)

Question 4: How long is your production time for regular order?

A: Usually 10-30 days according to order qty, 7-10 days sample time, we offer accurate lead time before ordering.

Question 5: How about your quality control?

A: We pay much attention to the quality control. All our products will be inspected after each process and before package to guarantee the quality.

Question 6: Is there any warranty?

We provide 1 years warranty. Any fault caused by non-artificial reason we should maintain it freely or provide replacement.

Question 7: Can I place the order by Alibaba Trade Assurance?

A: Yes, we support Alibaba Trade Assurance. Welcome to contact us if any questions, thanks!

Question 8. You do a factory or trading company?

Answer: We are a trading and manufacturer combination.

[Leash]

Question 1. What is the minimum order quantity for custom my own brand?
Answer: 100 pieces, with various sizes, colors available, contact us to know more!

Question 2. Can I get sample?
Answer: YES, we have some nice leashes in stock can be sent immediately.

Or we could make samples at your request. It will take 7-10 working days to finish a sample.Once you place a bulk order from us, we will return sample charges in your bulk order.

Question 3. What surfboard leash styles you have produced?
Answer: We have produced many designs on cuff, cords, rail saver, swivels, pull tab, strings and the package, contact us anytime to see the real photos of our past working.

Question 4. How to ship and how much of the shipping cost?
Answer: We use Fedex/UPS/DHL/TNT for order less than 200 pcs. 5-7 days delivery time. Express, shipping by air/sea for bigger order, contact with us to discuss the shipping cost.

Question 5. How can I place the order?
Answer: Please contact us by WhatsApp or email or just call us directly, send us the order list and design artwork by email, we will have sales staffs online 12 hours to answer your questions, our designer and production technician are online to offer you the most efficient solution. Order in Alibaba Trade Assurance and OneTouch are recommended.

Question 6. What payment term do you accept?
Answer: We accept various ways of payment method, such as T/T, Money Gram, west union, paypal and alipay, etc.
30% or 50% deposit before production, and 70% or 50% remaining before shipping, flexible terms according to your detailed demands.

Question 7. How long is your production time for the regular order?

Answer: Usually 25-30 days.

Question 8. How long for the warranty time?

Answer: 1 year.

Question 9. You do a factory or trading company?

Answer: We are a trading and manufacturer combination.

If you want to know more about our product and service, welcome to contact us in any time! Thank you very much for your attentio

[Anti-slip mat]

Question 1. What is the minimum order quantity for custom my own brand?
Answer: 100 pieces negotiable, with various designs, pattern grooves, colors available.

Question 2. Can I get sample?
Answer: Yes, we have many traction pads in stock can be as sample, we could make samples at your request. It will take 7-10 working days to finish a sample. Once you place a bulk order from us, we will return sample charges in your bulk order.

Question 3. What traction pad styles you have produced?
Answer: We have produced many designs for front pad, stomp pad, SUP paddle board deck pad, and pls contact us to see the real photos of our past working.

Question 4. How to ship and how much of the shipping cost?
Answer: We use Fedex/UPS/DHL/TNT for order less than 200 pcs. 5-7 days delivery time, pls contact with us to know the shipping cost.

Question 5. How can I place the order?
Answer: Please contact us in alibaba, send us your design artwork or picture, we will have sales response in 3 hours, our designer and production technician are online to offer you the most efficient solution. Order in Alibaba Trade Assurance and OneTouch are recommended.

Question 6. What payment term do you accept?
Answer: We accept various ways of payment method, such as T/T, Money Gram, west union, paypal and alipay, etc.
30% or 50% deposit before production, and 70% or 50% remaining before shipping, flexible terms according to your detailed demands.

Question 7. How long is your production time for the regular order?

Answer: Usually 25-30 days.

Question 8. How long for the warranty time?

Answer: 1 year.

Question 9. You do a factory or trading company?

Answer: We are a trading and manufacturer combination.

If you want to know more about our product and service, welcome to contact us in any time! Thank you very much for your attention!

[Fins]

Question 1. What is the minimum order quantity for custom my own brand?
Answer: 50 sets, negotiable, with various sizes, colors available.

Question 2. Can I get sample?
Answer: YES, we have several fins in stock can be as sample, and customized fins sample can be made before mass order.

Question 3. What fins styles you have produced?
Answer: We have produced many different kinds of fins, pls contact us to see the real photos of our past working.

Question 4. How to ship and how much of the shipping cost?
Answer: We use Fedex/UPS/DHL/TNT/EMS/TNT for order less than 200 sets, 5-7 days delivery time. Express, shipping by air/sea for bigger order, pls contact with us to know the shipping cost.

Question 5. How can I place the order?
Answer: Please contact us by WhatsApp/skype/wechat or just call us directly, send us the order list and design artwork by email, we will have sales staffs online 12 hours to answer your questions, our designer and production technician are online to offer you the most efficient solution. Order in Alibaba Trade Assurance and OneTouch are recommended.

Question 6. What payment term do you accept?
Answer: We accept various ways of payment method, such as T/T, Money Gram, west union, paypal and alipay, etc.
30% or 50% deposit before production, and 70% or 50% remaining before shipping, flexible terms according to your detailed demands.

Question 7. How long is your production time for the regular order?

Answer: Usually 25-30 days.

Question 8. How long for the warranty time?

Answer: 1 year.

Question 9. You do a factory or trading company?

Answer: We are a trading and manufacturer combination.